Customer experience has become an increasingly

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We've seen Zendesk customers divert up to 60% of theirticket volume using AI, all without compromising the quality of their serviceexperience. Increase the productivity of your agents Zendesk AI can doubleagent productivity by quickly giving them a customer's history and all theinformation about their problem. It can also improve their efficiency byproviding point-and-click answers and links to related help center articleswhen needed. This means less time spent searching for information, and fasterresponses for customers. Build loyalty among your agents and facilitate theirintegration We all know that attrition is a huge blow to any team. In additionto the loss of knowledge, there is the additional time spent interviewing,hiring and training new

agents. Our AI can promote their loyalty by improving jobsatisfaction. And when new  Chinese Malaysia Phone Number List hires are needed, it helps reduce the onboardingperiod , so new employees can help customers more quickly. Encourage continuousimprovement of workflows and resources To continue reducing tickets, AI canhelp ensure your resources are up-to-date and optimized when customer needschange. If the AI ​​detects an increase in new questions on a specific topic,for example, it can recommend workflow changes or additions to your help centercontent, reducing the involvement of human agents. Build customer loyalty  important differentiator fromthe competition. In fact, 80% of business leaders highlight the essential

role that service excellence plays in protecting themselvesin times of economic uncertainty. According to our research, businesses usingZendesk AI saw notable performance improvements in two key areas: 30% fasterresolution times and an increase in CSAT of two percentage pointsyear-over-year. other. Reduce costs associated with customer service Agility isabout maintaining the same performance under pressure, but AI can actuallyreduce customer service costs over time, freeing up budget for other importantuses. 59% of organizations have already seen a positive ROI from their AI CXinvestments. Stay ready for what's next Change may be the only constant, but itshouldn't affect your ability to provide your customers with consistently great